Privacy Policy


We take your privacy and identity security very seriously. We only use the personal information you provide us to process your order and to contact you if necessary in regards to your order with Merchant Cigars. Every care is taken to ensure the privacy and security of the information you provide us. All orders are protected by SSL (Secure Socket Layer) encryption that fully encrypts your information before it is sent through to us so that you can feel secure that we are the only one who receives your information.

What information we’ll ask you for

Typically we’ll only ask you for basic information to process your order including your name, email address, billing address, shipping address and a phone number. We reserve the right to use this information for security checks and fraud detection.

All online financial transactions are taken care of through a secure external payment gateway. You will be asked for your credit card information to make the payment and may be required to set up an account, which includes providing payment and address details. Each time you purchase any of products or services from us, they will collect certain information related to the financial transaction and your IP address in some cases. They do not share your credit card number or other information with us or anyone else outside of their organisation, with the exception of the value of your order.

To ensure great customer service, we need to share your delivery address and phone number with our selected delivery service provider.

Serving you better

We use temporary ‘cookies’ to store information about you on our server each time you visit our website to help you make purchases and help us personalise your experience on our website the next time you visit. You can change the settings on your computer to either disable these cookies or give permission to enable cookies, but cookies must be activated temporarily in order to place an order online.

Your email address may be registered with a 3rd party marketing tool such as Constant Contact but you always have the option of unsubscribing from the newsletter using their tools at any time. We also collect non-personal data from our website and analyze site traffic, number of sales and various potential commercial opportunities to help serve you better. This may be passed on to third parties for collation and will only be used internally to improve our customer service.

Keeping your information safe

We will not disclose any information that you provide Merchant Cigars unless required to do so by law. We may need to share some information with external parties in order to enforce our terms and conditions, fraud protection and fraud detection. Your personal information may be shared with any of our group of companies as necessary.

Sharing with third parties

Merchant Cigars’ privacy policy does not apply to any third party links, services or products provided through such links. This includes any information you may provide when following an external link. Please refer to their privacy policy for details.

We reserve the right to make changes to our privacy policy

You accept our privacy policy once you provide Merchant Cigars any information requested and we reserve the right to change this privacy policy without notice.
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